RECOGNITION BEST PRACTICES

Hundreds of hotels have shared stories about how they're recognizing Team Members and build engagement. Read their stories and get inspired.

Calendar Best Practices

Everyday across Hilton, Team Members are being recognized and celebrated for their commitment to “fill the earth with the light and warmth of hospitality.” Below are some of our favorite stories. (Past winners are highlighted in bold.) We’ll be adding to this page throughout the year. Thanks for sharing your story.


  • ""Hoooo" makes our team complete? It's our Night "owl" Auditors, that's "Hoooo." They play a major role in our everyday operations from reports to making it right. There is nothing this team can't do. To celebrate them, HR - Candy, Controller - Ricardo, and Front Office Manager - Alicia took them to breakfast as our way to say thank you!"

    —Alicia Robinson, Embassy Suites by Hilton Orlando Airport, Embassy Suites by Hilton Orlando Airport

  • "We brought in an assortment of donuts for Donut Day and placed flags with each Team Member's name on them with the donut we thought best described their personality."

    —Genia Vanterpool, Charlotte Unversity Research Park

  • "Team Member Appreciation Week was 12 June to 18 June at the HGI Volgograd hotel, and it was attended by the whole team of the hotel. The days were filled with greetings, pleasant surprises, and corporate activities. Team meals became truly festive, and department heads distributied lunches and thanked the team for their work. During the evenings, all departments offered corporate games in various formats. On the first day the team held a fun "quest" in hotel Sales and Marketing called The Mad Professor, Participants had to solve the riddles of the Professor and find the lost box. The Professor’s letter thanked our team for their work. The second day turned out to be really tasty: Team Members participated in a master class on setting the table and preparing a classic Cesar salad and Boody Mary cocktail. The third day was a feast for true movie fans: the Front Office team invited all to take part in a team game of Guess the Movie. The participants were divided into two teams and perform exciting tasks, and in the finals we even made a fun mini-movie with the participation of our Team Members. This is what we called Brighthearted! On the last day of the Team Member Appreciation Week, all Team Members were in for another pleasant surprise – a game loved by many called Mafia, which ended with the victory of the civilians. We thank the whole team at HGI Volgograd for their active participation!"

    —Irina Efremova, Hilton Garden Inn Volgograd

  • "We celebrate Safety & Security Week with security Team Members and organized a little celebration. Also our small guests joined us in these celebrations. We prepared special certificates and candies for Team Members and thank them for providing us with our safety. They are working hard and deserving thanks. Besides we would like to thank the Hilton's esteemed members for providing these special celebrations to us."

    —Nurcan Topal, DoubleTree by Hilton Istanbul Avcilar

  • "We started Catch Me at My Best at Hampton by Hilton Panama."

    —Janina Canate, Hampton by Hiton Panama

  • "At Hilton Queenstown Resort & Spa, we try to celebrate every success story. Every month we choose the Light & Warmth Champions, two for the Front of House and two for the Back of House. These Team Members have been nominated by their peers, and the Blue Energy group picks the top four. They are awarded with $100 grocery shopping money, a beautiful personalized certificate, and their picture of the wall of fame. All the nominees who did not make the top four are awarded with a Thank a Latte. This gives them a free barista coffee, hot cocoa, or tea in our deli shop.

    "Health & Safety is a big topic in New Zealand. In order to create a Health & Safety culture in the hotel, we have introduced an H&S champion. Team Members can nominate a champion if they believe this person did something to make our work place a safer place, prevent hazards, or has been living the H&S culture. The winner gets a $50 grocery shopping voucher and all the nominees get a Thanks a Latte.

    "Queenstown is a special place. A town which is the melting pot of all nationalities in the world. Every service year within our hotel is recognized with a stay in the hotel for two, including a complimentary dinner and breakfast! As Queenstown is a transit place, most Team Members have a “Queenstown family” whilst they are away from home. We try to create a warm culture where our team feels they also have a Hilton family. On their birthday they get a personalized card and a scratchy. Who knows, they might win $10000! Every year we also have a party to recognize ALL our Team Members and celebrate the birthday of the hotel. This year we turned six! These parties are famous for their themes, international dancing, DJ music, nice F&B, and huge raffles with amazing prizes. We also have a photo booth to collect the most hilarious pictures. This year the theme was Casino Royale.

    "Besides these monthly recognition moments we like to recognize our Team Members with special videos during the appreciation week, one of the moments when we receive a special letter or just the genuine thank you’s. We have an active internal Facebook page on which we share appreciation and recognition moment, jokes, local discounts, and other fun items. It is all about timely recognition to make our Team Members feel appreciated."

    —Jennifer Sykes, Hilton Queenstown Resort & Spa

  • "We surprised our security team and made them a display at the front desk that they saw when they came into work. Superman was made to hold the security log book with a surprise gift card for an AMC movie on their night off with a thank you card."

    —Genia Vanterpool, Charlotte University Research Park

  • "This week is Team Member Appreciation Week, and we have been very excited to show our gratitude with team. On Wednesday June 14, we held an all Team Member BBQ and a water balloon fight! The team loved it. On Thursday June 15, we had a car wash and washed all of the Team Members' cars!"

    —Magdalena Adams, Homewood Suites Denver West Federal Center

  • "Semana de reconocimiento equipo de servicios administrativos y generales mas conocidos como contabilidad. Una semana llena de divertidas actividades, mucha comida y sobre todo nuestro viaje para conocer los lugares Turisticos mas importantes de nuestro pais. Comenzamos esta semana con algo divertido y fue que preparamos una bolsitas donde colocamos monedas de chocolates, el juego era que ellos con esas monedas pudieras comprar o intercambiar cosas (dulces u otras cosas), seguimos cono nuestra semana y sorpresa les preparamos galletas con mermelada, se les envio via correo electronico durante toda la semana cartas, diplomas y tarjetas (Hi Five) para hacer conmemorado cada dia. Cerramos la semana con un viaje a una de las zonas con mayor influencia de Turistas. Tela, es una de las primeras ciudades fundadas por los españoles luego de su conquista en el pais. este Puerto cuenta con una rica y amplia historia, tradiciones ya que su mayores probladores son Garifunas, descendiente de Africanos. Una semana divertida y sobre de trabajo en equipo."

    —Sue Yen Madrid, Hilton Princess San Pedro Sula

  • "This is something new. We have started the Catch Me at My Best program at our property and found an innovative way to catch our outstanding Team Members. We have Team Members who are talented in some unique arts like leaf art, paper art, or they are actually talented in creating bright hearted moments for guests. So we started to make videos of the Team Member doing something extra ordinary for guest and posting it on hotel social pages as Catch of the Day to recognise the Team Member. Check it out #VIDEO_CATCH">"

    —Apoorva Chandram, Hilton Garden Inn Trivandrum

  • "Cumpleañeros del mes de Mayo! Como cada mes Recursos Humanos prepara una sorpresa para todos los cumpleañeros del mes y este mes de mayo quisimos darles una poquito mas de sorpresa ya que lo preparamos al estilo Carnaval. Desde las tarjetas de invitacion, la decoracion, musica y la comida fueron inspiradas al estilo carnaval, compartimos una tarde muy divertida, con musica, karaoke y sobre todo un delicioso pastel con el cual les deseamos lo mejor a los cumpleañeros."

    —Sue Yen Madrid, Hilton Princess San Pedro Sula

  • "Simple personalized gesture by the Blue Energy team: We collected nice smiley photos of Team Members and created customized recognition wrappers which included a photo of each Team Member and a thank-you note. We bought colored cups where we could insert the wrappers, and we filled them with pens, chocolate, and shoe matt. We presented these hand made gifts to the Team Members during their work to show our appreciation for their efforts. We also took lovely photos within our hand made appreciation frame filled with thank-you notes."

    —Aisha Saleh, Hilton Cairo Zamalek Residences

  • "Summer 2017! En nuestro Pais Honduras se celebra la Semana Santa, la cual por tradicion se hacen varios actos por las iglesias (sin importar que denominacion sea). Tambien en esta semana cae justo cuando inicia el Verano, por lo que Recursos Humanos quiso tambien compartir con todos nuestros miembros de equipo esta fecha especial, decoramos nuestra area de Comedor al estilo verano Hawai, desde los colores llamativos y decoracion en la ventana tratamos de trasladar al TM a un momento de relajamiento. No solo decoramos tambien preparamos un Menu especial para este dia, cada dia era un delicioso almuerzo al estilo costeño."

    —Sue Yen Madrid, Hilton Princess San Pedro Sula

  • "We celebrated National Donut Day on June 2. We served donuts, purchased from a yummy donut shop, to all of our Team Members on Friday morning. We DONUT know what we would do without them! What a great way to start the day!"

    —Melanie Ramirez, Hilton College Station

  • "Dia de las madres Hilton - Hondureñ. Este dia el hotel Hilton Princess a traves de Recursos Humanos le dio las gracias a todas nuestras madres en el hotel, ya que ellas representan un gran papel en el hotel y en la fuerza laboral del pais. Tenemos madres solteras, madres viudas, madres que no solo ayudan a sus hijos si no tambien se han hecho cargo de sus parientes o siguen ayudando economicamente a sus padres, en fin tenemos tantas madres y por eso quisimos darles un dia de aventura. Organizamos un viaje fuera del hotel. Bueno fuera de la ciudad, durante la semana que anunciamos la salida solo les comentamos que iriamos a comer a Pizza Hut, de esta forma creamos la sopresa. El dia llego y cuando vieron que saliamos fuera de los limites de la ciudad comenzaron las preguntas y las inquietudes y fue asi que las mantuvimos hasta que llegamos al Centro de Turismo La Naturaleza. Este lugar es perfecto ya que tienen entre sus recorridos concer todas las especies de Mariposas en nuestro pais, conocimos su ciclo de vida, su forma de vida y el area donde vive cada una, tambien visitamos el Mariposario donde estan las mariposas vivas, pudimos entender la delicada vida de ellas, su econsistema y luego disfrutamos un delicioso almuerzo y como cierre un momento en la piscina. Este fue el dia de las Madres Hilton en Honduras."

    —Sue Yen Madrid, Hilton Princess San Pedro Sula

  • "We are planning an International Week on the last week of June here at the hotel. We will be serving foods and playing music in the Team Member Cafe from each region. Also fun facts will be printed on each table. We want Team Members to wear clothing from areas they are from like Morocco and Senegal. It will be a fun week of learning about our Team Members and where they come from!"

    —April Walters, Hilton Lexington Downtown

  • "The month of May was the Revenue and Finance recognition month. In the team celebration, we prepared a BIG hamper, double size to the others, to thank our Finance and Revenue team as they deserved to be recognized publicly"

    —Doreen D'Souza, Doubletree by Hilton Seychelles Allamanda Resort & Spa

  • "In Darwin, Australia, we have our peak season from April till October. In order to socialise and motivate sports in our Team Members, we organise soccer games between the three Hilton properties in Darwin city. We have a drinks trophy as a reward for the winning team. Team Members enjoyed the event, and more joined us even when they have not played before. Cookie Energy (DoubleTree team) has won to Blue Energy (Hilton Team) in most of the games."

    —Joel Saire, DoubleTree by Hilton Esplanade Darwin



  • "We create and specialize our own CARE calendar each month to try to boost Team Member morale. We enjoy promoting three to four national days each month, and our guests are involved as well. On the last Wednesday of the month we celebrate our Team Member of the Month with a hosted CARE rally. We enjoy a nicely prepared buffet and sometimes will play games to have fun."

    —Mark Hoshak, DoubleTree by Hilton Virginia Beach

  • "Every time the name of one of my Team Members is mentioned on SALT, I give them a $15 gift card to their fav food place to recognize them for their hard work. Also for enrollments on Hilton Honors: Whoever has the highest number or enrollments, I give them a $15 give card to where ever they would like."

    —Sahil Bumia, Homewood Suites by Hilton Alpharetta

  • "Introducing International Secretary Days to Phuket! While it is a well know event in many countries and hotels, International Secretary day is something that was never celebrated at the Hilton Phuket. Being a very large resort with over 700 Team Members, coordination and organization is key to success, and our secretaries play a major role in that process. To thank our team of hard-working secretaries, the GM and DO took them for a surprise Seafood Lunch at a local restaurant! No easy to arrange without the help of secretaries in order to keep it a surprise for them! It was very well appreciated by the team, and it also helped them to get the attention from the senior management to get things done within their areas."

    —Markus Kaliss, Hilton Phuket Resort & Spa

  • "We recognized our Finance Team Members during their recognition week with a special set up in the Team Member cafeteria. Since they are a small department, we were able to individualize and create posters with funny information about them that no one would have suspected. We left gold chocolate coins on their tables, and they loved the surprise!"

    —Carolina Berker, AlRayyan Hotel Doha



  • "We have changed our monthly department recognition a little, and now the department that is celebrated organizes an event for all Team Members to join. For example: During the Finance Recognition month, the Finance team arranged an event to showcase their work and to explain what the different sections are actually doing. This is very helpful to drive teamwork throughout the hotel as Team Member better understand each other. However, the Finance team did this activity with many games to keep it fresh and interesting, and of course, food and drinks were provided for all attending Team Members. While traditionally people think that recognition means thanking a specific department, our events foster better understanding among Team Members, and if people understand each other's work, they can also better value the work of others."

    —Markus Kaliss, Hilton Phuket Arcadia Resort & Spa

  • "This team rocks here at Hilton Garden Inn Monterey. They are terrific support to the hotel and to me as the GM. Kim is in Accounting and Tereza is the AGM. They both received a Starbucks Gift card and plant for their desk. They were very thankful since they were not aware that this month was Back Office and Finance recognition month. Our Revenue Manager is a cluster and is not located at the hotel. I sent her a dozen delicious chocolate-covered strawberries. She was amazed and thankful. Thank you Monterey team for making me shine. I could not do it without you!"

    —Marion Abaunza, Hilton Garden Inn Monterey

  • "We have recognized the Finance and Revenue team at our May team celebration. We gave them a big hamper fill with goodies for them to share. As we also celebrated the Labor Day thanksgiving, their hamper was the biggest among all other hampers!"

    —Doreen D'Souza, Doubletree by Hilton seychelles Allamanda Resort & Spa

  • "March 10 was National Receptionist Day. We recognized our receptionists by giving them a pin badge with "Queen of Check In" and "King of Check In" written on them. They wore the badges the whole day as they served the guests."

    —Janel Andrada, AlRayyan Hotel Curio Collection by Hilton

  • "Its Mothers Day! All of us without kids pulled together to give all the Mothers the day off so they could enjoy a day of rest!"

    —Jennifer Crofoot, Homewood Suites by Hilton Draper

  • "Semana de Banquetes Operaciones - una semana llena de divertidas actividades... Recursos Humanos junto a los chicos de banquetes operaciones / meseros eventuales tuvimos una semana divertida ya que les preparamos cosas distintas y mas chistosas.

    Lunes el dia de la gelatina, este dia personalizamos gelatinas de diferentes sabores con logos de la semana de A&B y sus nombres.

    Martes de cafe, este dia preparamos galletas especiales de avena en una area de banquetes, a la hora del te, montamos la mesa especial con la cafetera y la estacion de galletas.

    Miercoles de jugo de naranja, este dia preparamos jugos de naranja para acompañar en el desayuno, sabiamos que este dia iba a ser un dia muy ocupado para ellos asi que preparamos desayuno catracho y jugo.

    Jueves de capacitaciones, como nuestro principal objetivo es siempre retroalimentar a nuestros miembros de equipo sobre los estandares y demas politicas del hotel, decidimos que este dia fuera especial para ellos y creamos un taller educativo

    Viernes de playa, este dia los consentimos y nos fuimos a la playa, a Puerto Cortes el puerto mas importante del pais y del continente Americano, ya que esta en medio y para el comercio."

    —Sue Madrid, Hilton Princess San Pedro Sula

  • "I recognized my team's Moms by making them mason jars gifts to say thank you for there hard work on Mother's day, they are hard working women and mothers. But I also recognized the ones that were not mothers by giving the mason jars treats that say Tahnk You! This is all my team, from Housekeeping to Front Desk to Kitchen."

    —Reyna Velasco, Hampton Inn & Suites Sacramento-Cal Expo

  • "We have reached our goal of getting into the top 5% SALT ranking YTD. We celebrated by handing out 5th Avenue Bars to the entire team. For Laundry/Linen month, we used the candy bar wrappers and water bottle wrappers from the resources page and gave them to our laundry team."

    —Mike Carnemolla, Hampton Inn by Hilton Charleston Southridge

  • "Every month I send a personal High Five to each Team Member who is celebrating their Recognition Month - this is done on behalf of the HR Director and her team. We also have a dedicated person allocated from the HR Team to facilitate any activities and certificate printing, etc. "

    —Lee Ingram, Hilton Dubai Jumeirah

  • "This month we celebrated our Finance Team (which is offsite) by mailing goodie bags with little dinosaurs inside with their names on it describing their roaring personalities."

    —Genia Vanterpool, Homewood Suites by Hilton Charlotte University Research Park

  • "Cumpleañeros del mes de Abril - cada mes celebramos su dia especial a los cumpleañeros y este mes de abril no podiamos quedarnos atras. Asi que preparamos una tarde divertida para los cumpleañros de este mes, con decoracion del conejo de pascua, un delicioso pastel de tres leches hecho por nuestro chef pastelero, Hotdogs preparados al gusto de cada uno. Preparamos tambien divertidos juegos y especiales de baile."

    —Sue Madrid, Hilton Princess San Pedro Sula

  • "This time Front Office Week was during a high occupancy period and we could not go on an outing. All Front Office Team Members love to have seafood in a particular seafood restaurant downtown. Since the hotel was really full, our Front Office Manager arranged a time with the F&B department when we could go and enjoy the lovely atmosphere of the Hotel seafood restaurant. We divided into two groups and all of us enjoy the lovely atmosphere and the delicious food made especially for us. In this way we celebrated as well as generated some revenue for our hotel."

    —Mahmoud Abdelsamie, Hilton Hurghada Resort

  • "This month we held Security recognition. A Security Officer set an example about how to put on a firefighter uniform quickly, after that, other department Team Members tried to do it to see who is the fastest. The atmosphere is very exciting. Through this small contest, we could see that Security's work is very hard. Especially in Xinjiang, Security is the most impotant department. Thank you for your hard work, we are proud of you."

    —Summer Ma, Hilton Urumqi

  • "As a Thank You to our Team Members for an outstanding performance during the Milken Conference 2017, we held a celebration which included a variety of ice cream options for Team Members to choose from as the final day came to an end. Thank you team Beverly Hilton!"

    —Kelly Brien, The Beverly Hilton

  • "May 1st, Labor Day, is a special day for all the workers in the world. We want our Team Members to feel that they are recognized and appreciated. We went around the hotel to different departments while everyone is working to greet them with Happy Labor Day and gave everyone a mini cake. We put a smile on their faces by doing simple things despite of the busy operation and bunch of paper works."

    —Janel Andrada, Alrayyan Hotel Doha Curio Collection by Hilton

  • "The Beverly Hilton hotel recognized their Administrative Professionals throughout the week to show them how much we appreciate their hard work and make it known that our success strongly depends on them! On day 1, each Team Member received a "little garden" of succulent plants personally planted and decorated by our HR Assistant Director. On Day 2, they were given a freshly baked batch of an assortment of cookies baked by our Pastry Chef, Thomas Henzi. On day 3, we distributed "Thank You" cards signed by the executive committee and placed a Starbucks Gift Card in each envelope. On day 4, our Administrative Professional's received a large scented candle from Nordstrom's, hand picked by our HR Asst. Director. On the last day, the Beverly Hilton held a luncheon in our Administrators' honor at our renown restaurant, Circa 55, with food prepared by the outstanding Chef Gianba Vinzoni. During the luncheon, our HR Training Manager put together a raffle which included giveaways such as: hotel certificates for two-night stays, high-end perfumes, movie tickets, gift cards, and more!"

    —Kelly Brien, The Beverly Hilton

  • "Here is the Scoop! At the Hilton Atlanta we celebrated with our Laundry Team by hosting a ice cream build your own sundae bar. We played music and had a great time scooping out our appreciation for our hard working team! Thank you Laundry for all you do!"

    —Mark Erickson, Hilton Atlanta

  • "For Earth Day 2017, the Beverly Hilton hotel held an event in the Team Member cafeteria in which we provided Team Members with wildflower seeds to take home and plant. They enjoyed this giveaway very much and appreciated the gesture!"

    —Kelly Brien, The Beverly Hilton

  • "For Front Office Appreciation Week and Earth Hour, we made customised tote bags for the entire team!"

    —Rhona Malcolm, Waldorf Astoria Edinburgh- The Caledonian

  • "At our monthly gathering, we celebrated our Administrative Professionals for the admin week! We recognized their hard work and devotion with refreshments. We had a potluck party with two dishes from every kitchen and a cake. Each department head came up to the front and Team Members shared stories about how much we appreciate their leadership."

    —Jinjoo Hong, Hilton Gyeongju

  • "Laundry Team is the most discreet team of our hotel. We barely see them since they are always inside the Laundry Room working hard for our guests as well as with their co-Team Members in cleaning and pressing our uniforms. So this month, as part of the Laundry Recognition Week its time to give back and appreciate their hardwork. Since they are always inside the Laundry Room, the HR Team surprised them by posting sticky notes on their door in a form of heart shape, and all the Team Members left messages for the Laundry Team. All the HODs visited them to recognize each and everyone by giving them the high five certificates. The Laundry Manager gave his team a pack of grocery items."

    —Janel Andrada, Alrayyan Hotel Doha, Curio Collection by Hilton

  • "We recognize Team Members that are "Honorably Mentioned" in a SALT survey or TripAdvisor. If the guest mentions them by name for having given great service, each time they are awarded $5 in Duck Bucks to be redeemed monthly. There is no limit to the number of times you can be "Honorably Mentioned!"

    —Clare Pusateri, Homewood Suites Stratford

  • "This month of April, we will recognize the Laundry team by getting the management team to help them at different times of the day. Each management team will have to come up with special treats for the Laundry Team Members before they hand over to the next management team. Also, the Executive Housekeeper will organize a special lunch for all the Laundry team in the restaurant."

    —Doreen D'Souza, Hilton Seychelles Northolme Resort & Spa

  • "Every month we recognize our Departments in accordance with the Recognition Calendar. At the beginning of each month I send a High Five to every Team Member on behalf of our Human Resources Director & our HR Team. This eHigh Five is sent to each Department Team Member individually, recognizing and appreciating them. Also as a best practice, every month a representative from the Human Resources Team assists and facilitates a recognition event. For example, they assist with printing the certificates, helping with some fun activities or games, taking photos at the event itself, etc. This increases the heartfelt recognition of the specific department and the overall engagement of our full Human Resources Team with Department Recognition."

    —Lee Ingram, Hilton Dubai Jumeirah



  • "During Laundry and Linen week, the Executive Housekeeper presented WE ARE HILTON, WE ARE HOSPITALITY tumblers to Laundry attendants! In addition, we hung banners in the laundry room to recognize our awesome department!"

    —Heath Hawkins, Homewood Suites Tulsa South

  • "In March we celebrated diversity at our monthly all team meeting. With everything going on recently in the way of politics, I wanted to show appreciation for all Team Members. Each Team Member brought a common desert from the country/state where they are from - we had a lot of delicious deserts (flan, Mexican pastries, cakes, cookies, pies, etc.). Additionally, each Team Member filled out a paper with questions about them that most other Team Members would not know - we read them out loud and guessed which Team Member it was. It was a fun meeting for everyone!"

    —Kiley Robison, Hampton Inn & Suites Las Vegas - Henderson

  • "At Hilton Seattle, we strive to recognize our Team Members on every occasion possible. This week being Laundry appreciation week, we were fortunate to have all of our departments participate and say thank you to our hardworking Team Members in Laundry! The week started of with our HR team throwing a Suds party for our Laundry members and continued with cupcakes from Engineering. While the week had just begun every department was committed to celebrating our team. We had the Sales team bring in pizza and prizes as well as a culinary surprise from our F&B Team. To bring the celebration home, the Housekeeping leadership team has created customized goody bags for all the Laundry Team Members with personalized thank you cards and snacks as a thank you for all of their individual contributions to the team and hard work."

    —Vladimir Akselrud, Hilton Seattle

  • "We are presenting certificates for anniversaries and birthdays for all Team Members!"

    —Heath Hawkins, Homewood Suites Tulsa South

  • "GO US! Hilton has been named the 26th FORTUNE 100 Companies: Best Company To Work For in 2017. The Beverly Hilton recognized their Team Members for aiding in the success of the hotel by holding a celebration in the Team Member cafeteria, offering a variety of cupcakes and treats!"

    —Kelly Brien, The Beverly Hilton

  • "During our most recent team meeting, we celebrated our culture diversity as well as came up with our hotel goals for the new year. Everyone enjoyed the delicious food that was prepared by our team members thus making the team meeting even more memorable and fun."

    —Andrea Smith, Hilton Garden Inn



  • "We recognize every associate birthday! We get a cake and sing a song - everyone loves to celebrate their birthday!"

    —Paul Kessler, Hampton Inn by Hilton Potsdam NY

  • "The Beverly Hilton hotel thanks our Front Office team for being so amazing in their day-to-day schedules and always serving our Guests with a smile on their face! We appreciate all that you do and would not be successful without each and every one of you!"

    —Kelly Brien, The Beverly Hilton

  • "Our hotel recognized our Food and Beverage team with a wonderful plated lunch. We have had several large banquet events and our Team Members have had to work long hours to create successful events for our guests. Our managers served a delicious plate along with a yummy desert. Our hotel truly thrives on the success and service of our team."

    —Melanie Ramirez, Hilton College Station

  • "We put all Team Member names are in a basket. Every Monday the person who won last draws a name. The name of the Team Member is then written on a poster. I have all Team Members write something positive about the Team Member. The poster is on a wall where everyone can read the positive notes. On Monday we give the Team Member a gift card. Everyone wins, and they walk away feeling they are appreciated.s"

    —Molly Bugaj, Hampton Inn Alamogordo

  • "We award our team Monopoly money when we catch them at their best. The management team surprises an associate when we observe them doing their best and beyond, with $1.00 or $5.00 play money. The associate brings the play money to me (GM) to exchange for real money. We have just started this program on April 1st. So far I have found that this engages everyone. The managers are on the floor more often to ensure that they are observing our team. Our associates are having fun and they are engaging with the GM by bringing in the play money to exchange for real money. I have a budget of $100 for Team Member relations each month. I divide the amount between the mangers to give out throughout them month."

    —Debbie Bozeman, Hampton Inn and Suites Downtown Montgomery

  • "Attempting to walk the floors speaking to Suite Attendants, spending time at the Front Desk to build rapport with the team, making a sweep through the breakfast area always provides an opportunity to find someone making it Hampton! Acknowledging that Team Members at that very moment, especially in front of our guests and other Team Members, are recognized for having Hamptonality! - talking, laughing, and encouraging at any opportunity. Our team is our internal customer. Happy and healthy team = Happy guests!"

    —Scott Murphy, Hampton Inn & Suites Oceanfront

  • "We were having some difficulty with Team Members not feeling appreciated by other departments. I started a Star of the Week Program. Anyone can nominate, and it's voted on each week. The winner gets their picture on a board and all around the board team members from all departments hand write a special note of Thanks or Kudos to that person for earning the Star of the Week. At the end of the month, the four winners have lunch with the GM and we talk about ideas moving forward to boost morale, incentive ideas, bringing in pot lucks etc. They really feel appreciated and special by not just the GM and managers but by their peers. Its been fantastic!"

    —Michelle Cartone, Homewood Suites Dayton South

  • "Our hotel recognizes our Team Members throughout the year:

    1. We give starbonds (14$ bonus on monthly salary) for all Team Members who are mentioned by guests in SALT, social media, and guest assistance, for doing services that exceeded their expectations, and who solved a problem or a complaint in an "exceeding met expectation" level.
    2. We do Team Members of the month and of the year. We give front of house and back of house best Team Members 56$ each. As for the Team Members of the year, we give 113$ each.
    3. We also recognize our Team Members who display Hilton values.
    4. We send e-high fives to each other, as well as Catch me at my best when activated. One of our Team Members won 50$ at the latter.
    5. Two of our Team Members (myself and the IT manager) were awarded with Spirit of CARE in less than three months."

    —Siba Ayoub, DoubleTree by Hilton Aqaba

  • "February was F&B/Kitchen recognition month and March was Front Office month, we make sure that every month we recognize them somehow to make them feel valuable. For both the departments, we gave them a BIG hampers full with goodies for them to share, with individual thank you notes to put a smile on their faces"

    —Doreen D'Souza, Hilton Seychelles Northolme Resort & Spa

  • "We celebrated Front Dest week by encouraging all Team Members to give high fives to Front Desk team and to remember saying "Thank you" to them when we walk by. We prepared chocolate bars rapped with "Thank you Front Desk" signs and surprised the Front Desk team during the week. They were having a busy week with full occupancy, and we wanted them to receive good vibes and feel welcomed during the busy month."

    —Jinjoo Hong, Hilton Gyeongju

  • "Sabemos cuan importante es la familia para nuestros miembros de equipo y es por eso que Recursos Humanos nuevamente se lleno de Blue Energy y preparamos un dia de familia. Este dia preparamos un torneo de futbol, en el cual todos los departamentos armaron su cuadro de jugadores y participaron, tambien preparamos una area de niños con juegos, deslizadores, culumpios y otros juegos divertidos para los niños, tambien les llevamos piñatas con muchos confites.

    Este dia podia llegar el que gustara pero la unica condicion era que fuera con su familia... por que lo hicimos asi? pues consideramos que todos los que trabajamos en el hotel somos una gran familia y al conocer a las familias reales de nuestros miembros de equipo unimos aun mas los lazos de hermandad, tambien es un buen momento para compartir las buenas obras que vivimos a diario.

    Reservamos un espacio especial, donde teniamos todo a nuestro alcance, como ser: Canchas equipadas para poder realizar nuestro torneo de futbol, area de juegos para los niños, area de comida para el servicio del almuerzo, area de piñata para que con seguridad los niños pudieran darle. Fue un dia especial y definitivamente se logro compartir nuestros Espiritu Azul con todos."

    —Sue Yen Madrid, Hilton Princess San Pedro Sula

  • "We Celebrated International Women's Day on March 8, we invited all the female Team Members for a team building activity which is related to relaxation and trust. Also, we invited a doctor to educate us on how we can take care of our body and how important that we know how to value our selves as women. After all the activities, all the HOD joined and handed cupcakes to all the female Team Members."

    —Janel Andrada, AlRayyan Hotel Doha, Curio Collection by Hilton

  • "The Front Office department came up with a very interesting activity this month. In return with their hard work, it's time for them to relax and have some fun. The Front Office team showcased their talent with their own version of FO Got Talent. They had to imitate an artist while singing or dancing.

    All the Team Members from the Front Office department received a High Five certificates, handed by our General Manager Luca Crocco, with personalized mugs printed with their unique alias."

    —Janel Andrada, AlRayyan Hotel Doha, Curio Collection by Hilton

  • "We are super excited to share our Front Desk Month recognition. Our amazing Sales Team made a bowling game out of 2 Liter Bottles and decorated them with super heroes! Our Front Desk Team Members are our super heroes who make sure our Guests feel valued, cared for, and respected! We wanted our Front Desk Team to feel the super hero power through bowling! We had a blast watching their super human strength knock down all of the pins!"

    —Michelle Zamani, DoubleTree Suites by Hilton Downtown Salt Lake City Utah

  • "To celebrate Front Office and Communications Recognition Month, we surprised the team with fresh Krispy Creme donuts. Inside the box there was a thank you note that read "We DONUT know what we would do without you." We also had our General Manager thank the team personally for all their hard work. It was a great time!"

    —Mark Erickson, Hilton Atlanta

  • "During the month of March, we have celebrated the recognition for our Front Office Team from Sales & Marketing Department. We offered a special meal delivered to their office, including a super big set of fried chicken, soft drinks and other snacks. Sales & Marketing Team also volunteered to help our Front Office Team by sending one Team Member to offer them assistance during the day for Morning and Afternoon Shift. We would like to give them supports and recognition for their hard work. Go Front Office Team! Never Just Stay, Stay Inspired!"

    —Tuangsup Wichaisorn, Conrad Bangkok

  • "On March 22, we held Front Office recognition and annonced many great achievements that we've made. Guest satisfaction in 2016: The SALT score is 71.6, more ouro target score of 57.8. 2016 Enrollment: The GPM of Honors enrollment got 7500,occoupt 28.2% of total nights, more than budgeting 25%. 2016 Upsell:The upsell income got RMB983277.19,make up 2.2%. We also commended the best Team Members in Front Office.The best upselling Team Member in 2016: Coco Wang. The best Team Member of SALT customer satisfaction: Rebecca Wu. Thank you to all Front Office Team Members, you're excellent, we are proud of you!"

    —Summer Ma, Hilton Urumqi

  • "We celebrated Front Desk Appreciation this past week. They are the epicenter of the property that funnels into each department. The Night Auditors were also included as they are a huge part of our team's success. We wanted them to feel special and appreciated for all of their hard work. Each day we personalized our appreciation with different gifts. On Monday we bought the team Starbucks coffee with a note saying "Thanks A Latte!" On Tuesday the GSA received goodie bags with candy and a personal note from the Front Desk Supervisor. Wednesday was Appetizer and Awards day. We gave out awards to the GSA's such as "Best Hair" and "Peppiest GSA." Afterward, we bought them appetizers from the Lounge during Happy Hour. This was their favorite day by far. The Sales team bought the GSAss thermoses with the Doubletree logo on Thursday. And on Friday, management bought the entire team lunch. We are truly grateful for the Front Desk/Night Audit in making our guests happy"

    —Taelor Barrett, Doubletree by Hilton Flagstaff

  • "Este mes de la Tierra, nos unimos a todos alrededor del mundo... por lo que Recursos Humanos preparo un dia entero de charlas, conscientizacion, regalos personalizados para el dia, una galeria de Artes de como cada departamento ayudara al ahorro del agua y por ultimo un delicioso convivio. Es nuestro deber compartir el mensaje del ahorro y conscientizar a todos sobre nuestros recursos. No solamente hicimos esto para nuestros miembros de equipo tambien compartimos e invitamos a nuestros huespedes a ser parte de este gran dia."

    —Sue Uen Madrid, Hilton Princess San Pedro Sula

  • "Team Housekeeping Recognised front Desk team in a diffrent way. Hk Executive Srija and Revathy took initiative and helped GREs in their duty for a day. It was great help for the GREs during busy day, also a great experience for both Housekeeping Executives."

    —Umapathy Ganapathy, Hilton Chennai

  • "Front desk appreciation month was really fun this year for the Richmond Indiana team! This year I made posters of appreciation for each Front Desk member and placed them in the lobby for our team as well as guest can view and write on. This was so much fun because it was nice to see what great things the guest and other co-workers had to say about each person. Each Front Desk person had their own week of appreciation. People brought in gifts and food each week, and wrote lots of wonderful comments. The guests really got a kick out of this, especially our regulars! The Break room was decorated in Front Desk pick and fun things for all to see. Each associate also receive a hand written letter of thanks from management and a gift bag. We are very proud of our Richmond Indiana team. What a great team!"

    —Brianne Faulkner, Hampton Inn & Suites

  • "It's March and time to recognise the face of our hotel, the Front Desk Team. We brain stormed and got a great idea. Srija, HK Executive, took the lead. She download all pictures of front desk team from social media, pasted in a Heart shape in colour cards, and made a nice heart card. All Hod's, Directors, and hotel teams wrote positive comments about each individual on their heart card. Also, we got aloe vera plants for each individual. The special thing about Aloe Vera is to emit oxygen at night, it can be used for facial, mouth wash, and for medicinal values. Team Housekeeping gathered in Pre-function area with Aloe Vera plants arranged as FO and Heart card shaped as HK. With great applause, the Front Office team entered and felt very happy about the gesture. Our Director of Operation Mr. Ruban Das and Executive Housekeeper Umapathy Ganapathy gave a speech followed by each Housekeeping Team Member giving a Front Desk Team Member an Aloe Vera plant and their Heart Card. Front Desk team never expected this surprise gift and was moved. Both Front Desk and Housekeeping team took a picture in the shape of Heart, to remain as one team. "We are Hilton We are Hospitality"

    —Umapathy Ganapathy, Hilton Chennai

  • "During Earth Hour, we had a Team Member and guest engagement activity. Lights were switched off for one hour and all the Team Members and guests were gathered in the lobby with welcome drinks, cake cutting, and formation of the 60+ candles. We placed a commitment board so everyone can write their commitment on how to save the earth and to recognize each and everyone's hard work for the event."

    —Janel Andrada, Alrayyan Hotel Doha, Curio Collection by Hilton

  • "We recognize every department annually! This past year we used the hiltonrecognition.com goodies to wrap water bottles to show the team that we appreciate all they do for our Guests!"

    —Camille Richards, Hilton Charlotte Center City

  • "Recognition matters and is a critical element of the culture at the Grand Wailea. We strive to get Team Members excited about recognizing each other. Our Team Member of the Month program, Grand You, encourages Team Members to do just that! Both the nominator and the nominee receive tickets to a VIP luncheon. When they arrive our "bouncer," our Director of Ho'olei Operations John, checks his clipboard. After confirming their VIP status, attendees walk the red carpet. Nominees are welcomed with a beautiful Hawaiian lei, a true gift of Aloha. The luncheon offers a buffet of the Grand's signature dishes from ahi poke and seared tenderloin to lup cheong fried rice and grilled fresh fish. The nominees each speak on why they nominated their fellow Team Member.

    This month, Stefanie from Membership nominated Virgie our Turndown attendant for the special turndown touches she provided to a honeymoon couple. Stefanie spoke about the WOW moment Virgie created and presented her with a small token of her gratitude: two origami animals.

    Each nominee receives a $50 resort credit. The two winners (one for Heart of House and one for Front of House) receive a $200 resort credit, reserved parking stall for the following month, and a special Hawaiian Koa Wood nametag."

    —Victoria Kennedy, The Grand Wailea

  • "Here at Hilton Charlotte Center City we try to celebrate holidays such as MLK Jr. Day. We try to educate the team with interesting facts in our daily Blue Energy Review, a newsletter. We also printed out quotes along with a picture for each lunch table with a fun word search. It's fun to see the Team Members who like word searches!"

    —Camille Richards, Hilton Charlotte Center City

  • "We won SALT monthly challenges contests (within our management company) four months in a row and were able save all our winnings. We were then able to afford a FitBit Flex 2 for all our Team Members to motivate them to stay healthy and fit. Now we can officially start our FitBit weekly challenges!"

    —Golda Mae Escalante, Embassy Suites by Hilton Lompoc

  • "For Front Desk Appreciation Week, we held a luncheon and meeting for our team. Instead of catering food from elsewhere, our Director of Food and Beverage and General Manager cooked pasta, garlic bread, and salad for our team! It was a personal touch from them, and the FD team loved it. From Human Resources, each Team Member received a personalized tumbler, and included in the tumblers were goodies from the Sales Team. After everyone finished their food, our Front Office Manager held a meeting since we had everyone from the Front Desk together. Our Front Desk team continues to put a smile on our guests' faces, and we appreciate all their hard work!"

    —Rina Wada, Hilton Garden Inn Irvine/OC Airport

  • "I recognize my team in many different ways. For every birthday, Team Members get a birthday card signed by Team Members with a gift card in it. We will start celebrating monthly with a birthday cake for Team Members whose birthdays are in that month. Also, we have namedrop incentives for Team Members who have their names mentioned in the SALT surveys. For each positive name drop Team Members receive, they get a $10 bonus! In addition, we have department goals set. For my specific departments, if they score 70% or higher in their key metrics in SALT, they will each get a reward whether it is a $25 gift card each or lunch/dinner paid for by us. I also do arrival tracking to see who is getting the most positive SALT surveys when checking in the guests. The Front Desk Agent with highest percentage for the month receives free lunch. We also select an Team Member of the month, and that Team Member gets a plaque of their own in addition to their name put on a black display in our back office for all Team Members to see. They also receive $100 reward in gift cards! We love rewarding our Team Members because it shows them how much we appreciate them and it also motivates them to work harder."

    —Chelsee Marshall, Hampton Inn White Plains/Tarrytown

  • "Happy St. Patrick's Day! This year we celebrated St. Patrick's Day by holding a festive event in the Team Member cafeteria. With the help from our Pastry department, we displayed green Oreo-dipped cookies and Mint-flavored Oreos for Team Members to munch on. All in all, the celebration was a success, and our Team Members were thankful for being appreciated!"

    —Kelly Brien, The Beverly Hilton

  • "Semana de Recepcion y es para nosotros un honor nuevamente poder resaltar a cada uno de nuestros chicos en recepcion. Celebramos con una semana decorada a honor de su trabajo, con panfletos y destacando los 4 niveles de Hilton Honors. "Recepcion son nuestros huespedes VIP", quisimos destacarlos asi para que ellos sientan lo especial que nuestro huespedes sienten cada vez que son atendidos por cada uno de ellos. Nos enfocamos siempre en nuestra vision y promesa de la marca... de esta forma ponemos en practica nuestra empatia. Tuvimos la capacitacion sobre el Programa de Hilton Honors que nuestra Supervisora de Recepcion dio - Maria Hernandez destaco cada uno de los niveles y la importancia (Blue - Silver - Gold - Diamond) que ellos representan para nosotros como familia Hilton."

    —Sue Yen Madrid, Hilton Princess San Pedro Sula

  • "We recognize our Team Members with yellow sticky note pads giving them a High Five. Recognitions vary from going above and beyond, staying late when we're short teamed, wowing our guest and their name is mentioned, or just simply displaying Hamptonality. We also award them with Suite Shop Vouchers which entitles them to purchase items of their choice up to a certain amount. One evening we were sold out and laundry was very backed up, and the laundry assistant had to leave early for an emergency. Our housewoman whom is trained in various departments had already left for the day, but to our surprise she came back to finish laundry so the housekeepers could start out fresh the next day. She got a High Five and a Suite Shop Voucher."

    —Debra Finger, Hampton Inn & Suites

  • "El pasado 8 de marzo celebramos en nuestro departamento el Día internacional De la Mujer. Organizamos un día de "Botana Loca" (Crazy Snacks), decoramos el area con motivos de ese día y, a manera de pot luck cada persona trajo algo para compartir. El evento tuvo lugar dentro del departamento de Housekeeping y todo fue un éxito pues hasta compañeros que pertenecían a otros departamentos se acercaron a compartir con nosotros en esta actividad."

    —Yolanda Trujillo, Hilton San Diego bay front

  • "I work in the Housekeeping department as a maid. I have been implementing activities that promote positive attitude between the Team Members for a long time. One of the ways we recognize is celebrating the birthdays. We have a chalk board wall were I post a HAPPY BIRTHDAY for the person in the Calendar. Also, I create a false Birthday Cake with real candles, and every time that we have a Birthday in the office we sing, dance, and blow the candles like a birthday party for the Team Member celebrated. The Team Members are very happy for this celebrations, and they start the day with a very positive attitude after we are done with the morning meeting."

    —Yolanda Trujillo, Hilton San Diego Bay Front

  • "Hilton Princess San Pedro Sula - se unio para ayudar a uno de nuestros miembros de equipo. Marlon Yuvini Fernandez, nuestro panadero vive en una zona que es catalogada de alto riesgo y el asiste a una iglesia que esta en construccion. Conversando con Marlon nos dimos cuenta que las personas de esa zona son de escasos recursos y muchos no tienen ingresos para poder ayudar a construir la iglesia. Asi que la autorizacion de nuestro gerente General se compraron 20 bolsas de cemento las cuales fueron destinadas para ayudar a la iglesia y asi poder hacer el suelo. Marlon sin saberlo quedo sorprendido y agradecido por el gesto."

    —Sue Yen Madrid, Hilton Princess San Pedro Sula

  • "The past few days are really a festival for all female Team Members in Hilton Jinan South Hotel and Residences. The hotel prepared a series of activities to thank them for their great contribution and celebrate International Working Women's Day. To open this celebration event, HR specially invited the hotel Pastry Chef to present a baking class, and three teams of female Team Members participated, made and tasted a delicious desert. On the specific day, 8th March, manicure service and Chinese medicine health care lecture are also presented. During the lunch service, a special meal included Honey Papaya Stew, Coco-cola Chicken Wings, and steamed scallops. Everyone enjoyed a good time. Besides that, the hotel also prepared a lipstick for every female Team Member as mystery gift. Another surprise is the roses presented by hotel management to all on-duty female Team Members. In a word, it was really a wonderful day, and all Team Members had a great time."

    —Toney Yang, Hilton Jinan South Hotel & Residences

  • " Hotel Hilton Princess en Honduras celebramos el dia internacional de la Mujer, por lo que Recursos Humanos preparo un almuerzo con una sorpresa especial. Ssistieron 55 damas de las cuales nunca imaginaron que nuestros invitados especiales seria dos comicos Payasos. Su labor fue estrictamente divertir a todas las mujeres sin dejar a nadie por fuera. Tuvimos un delicioso almuerzo acompañado de juegos, retos, adivinanzas, premios, bailes. Tres horas pasaron muy rapido decian todas cuando nos dimos cuenta que era tiempo de partir, definitivamente el dia internacional de la mujer nos reimos sin control y sin pena. Quisiemos crear un ambiente agradable y relajante, por lo que decoramos el salon con centros de mesas que destacan lo especial que es ser mujer, colores calidos que a su vez llenan alegria y claro ese dia teniamos a nuestro servicios a los chicos meseros y a los jefes de cada departamento. Felicidades a todas las mujeres que somos la fuerza del mundo."

    —Sue Yen Madrid, Hilton Princess San Pedro Sula

  • "I always try to do something small for the holidays. For Christmas I made all of my team a handmade Christmas card and homemade cinnamon rolls! For Valentines Day I put together little treat bags with custom handmade tags. Next up is Easter!"

    —Stephanie Gargac, Embassy Suites STL Downtown

  • "Although it is not a holiday recognized in other areas of the country or even the state, Go Texan day is recognized across Houston as the annual kick off to the Houston Livestock Show and Rodeo. We kicked things off with a bar-b-que and Corn-hole competition with our team. The brisket was mastered by our GM, and all of our Team Members participated in the bean bag toss games and dressed in their finest western gear. "

    —Denise Panos, Embassy Suites Houston Energy Corridor

  • "Febrero es el mes de Alimentos y Bebidas, en nuestro hotel Hilton Princess San Pedro Sula tenemos la dicha que Alimentos y Bebidas sea el departamento mas grande por lo que hemos dividido la actividad en tres meses. En Febrero tenemos la Semana de Cocina.

    Asi que Recursos Humanos se puso la camisa de Blue Energy y nos enloquecimos con las geniales actividades para el equipo de cocina. Tuvimos una semana muy divertida, quisimos destacar la importancia de su trabajo, asi que preparamos lo siguiente:

    • lunes - llenamos la cocina con galletas y queso derretido, sabemos que son unas de sus favoritas asi que las entregamos en forma de sorpresa
    • martes - chocolates especiales para la cocina
    • miercoles - la cocina se lleno de olor a palomitas de maiz, este dia hicimos pequeños juegos sobre cuanto saben del hotel y la marca Hilton
    • jueves- para apagar un poco el calor de nuestra bella ciudad preparamos refrescos personalizados a la semana y la capacitacion sobre Higiene y Manipulacion de alimentos la cual fue un exito ya que asistieron todos
    • viernes- este dia preparamos un almuerzo especial en una de las bahias mas importantes de nuestro pais, Omoa. este viaje tenia dos objetivos: 1- unir aun mas al grupo de cocina, quisimos que ellos vivieran aun mas nuestra promesa de marca por lo que valoramos su persona, cuidamos de ellos y respetamos su lealtad al hotel. Quisimos que ellos experimentaran que siente el huesped al llegar al hotel. 2- conocer, sabemos que ellos aman el mar por lo que sin duda alguna preparamos este viaje con la idea de cumplir sus deseos y por que llevarlos alli?, bueno Omoa es un lugar lleno de historia ya que alli se encuentra uno de los Fuertes que usaban los españoles para defender las tierras de los piratas, se encuentran museos y el pueblo de Omoa esta lleno de recuerdos y artesanias."

    —Sue Yen Madrid, Hilton Princess San Pedro Sula

  • "We celebrate our team each much by having a Team Member rally. This Rally gives us an opportunity to recognize Team Members that have gone above and beyond the call of duty, and a Team Member of the month is selected. The rally is also themed. So last month it was Black History Month. It gave us the opportunity to have Team Members with talent such as singing or poetry writing to showcase their talent. We recognize on so many different levels. And we show how much we love and appreciate our team, not only once a month but everyday."

    —Alneasa Jordan, Doubletree Reading

  • "Every month our Front Desk team is able to participate in an Incentive Program based off of our 9's & 10's we receive in SALT! The number of high scores acquired throughout the month allows them to earn some extra money as long as we reach, if not exceed, our SALT target. For Front Desk appreciation month, our team is being treated with a meal of their choice from anywhere on Broadway so they can enjoy their favorite dish!"

    —Nicole Redinger, The Saratoga Hilton

  • "Momento Blue Energy: Este mes de febrero tuvimos la triste noticia que uno de nuestros miembros de equipo partia. Tony Lainez estuvo en el hotel desde su inicio (1999) y a lo largo de estos añs se vio su crecimiento como persona y como profesional a lo que se gano el respeto de todo nosotros. Por esto Recursos Humanos nos vestimos de Blue Energy y preparamos una despedida con todos los detalles. Investiagamos sus gusto por el karaoke, por los camarones y sobre todo su gusto por la musica de Marco Antonio Solis (El Buki). La despedida fue sorpresa y cada uno prepara unas palabras de agradecimiento, de aliento a seguir y de despedidas."

    —Sue Yen Madrid, Hilton Princess San Pedro Sula

  • "I had a blast at our Front Desk Christmas get-together where we did a White Elephant gift exchange, had snacks, and played games. Recently for our March Recognition, I personalized certificates for each agent at the Front Desk, explaining my appreciation for their consistent dedication to their job and for always making work fun! As a Supervisor, I thank each agent during every shift for their hard work to ensure they feel valued and know they're truly an asset to our team. The Saratoga Hilton holds regular Front Desk meetings as well and recognizes a Team Member of the month throughout the whole hotel where their picture is framed as well as receiving a plaque dedicated to them! This establishment is such a great place to work, especially by being surrounded with such a wonderful team!"

    —Nicole Redinger, The Saratoga Hilton

  • "March 8th is International Women's Day, a time to celebrate the social, economic, cultural and political achievements of women. DoubleTree by Hilton Shenyang held a special party Women at Hilton, Shining her Word for thanking a woman's contribution, and encouraged the women around us to share their stories of career successes and to mentor another woman Team Member. In the party, some Male Team Members did role-play as pregnant women, which they can experience the hardship of woman. All participants hand-made headdress by themselves, which reflected the ingenuity of women. The Hotel Union also prepared a gift which is body lotion and hand cream for each female Team Member. All female Team Members participated in International Women's Day!"

    —Shirley Li, Double Tree by Hilton Shenyang

  • "I <3 the 80's 2017 ALL Team Member meeting was an absolute blast! The Beverly Hilton's Annual Team Member Awards and Service Anniversary recognition event took place in the Beverly Hills Ballroom March 2017. General Manager, Sandy Murphy, opened the meeting with Welcoming all Team Members and announcing Team Members who have reached their milestone Service Anniversary in 2016. An 80's themed Power Point presentation depicted pictures of each Team Member and years worked at the Beverly Hilton hotel while 80's songs played in the background. The Team Members enjoyed this process of recognition more than reading off individual names. A safety refresher training was included in the power point in which Security Director, John Marco conducted. Finally, the Team Members of the Year (2016) were announced by their department head and presented a $500 check and a Trophy engraved with their name, dept., etc. on stage.

    Decorations included the cutest 80's themed center pieces made up of cassette tapes containing glow sticks, snap bands, Rubik cubes, Slinky's, Ring Pops, Now n' Laters, and candy necklaces. Team Members enjoyed these so much that they ended up taking them home! We posted 80's themed media posters (i.e., Back to the Future, Michael Jackson, The Breakfast Club, etc.) around the perimeter of the ballroom illuminated by multi-color strobe lights. Food and Beverage consisted of an assortment of flavored punches, BLT mini sandwiches, mini corn dogs, mini burgers, and an array of flavored ice cream shakes!

    The main attraction with the most popularity at this event consisted of a green screen photo booth area in which a variety of props were provided for Team Members to take pictures with small or large groups of co-workers. The pictures printed right away, creating another memento for Team Members to take home with them!"

    —Kelly Brien, The Beverly Hilton

  • "During the Housekeeping briefing we conclude with a forum. The forum will discuss comment card and guests experience and many of the Team Members share the individual experience of how they demonstrate C.A.R.E. and C.R.M. Many of these stories go to length about how they have assisted disabled guests by bring food from the restaurant to the guest room due to limited mobility. These examples and many more have received group recognition and immediate reward of a $10.00 gift card. These are daily briefings which creates a positive and exciting atmosphere as everyone is eager to share."

    —Kyle Joaquin, Grand Naniloa Hotel A DoubleTree by Hilton

  • "At Doubletree by Hilton Claremont we recognize a different department every month. Each department head gets $10 per person to come up with a creative recognition idea to present to every person within a prospective department. A week is spent recognizing that particular department. In the end, every Team Member is awarded with $70 of recognition. Some examples include gift cards, scratchers, lunch provided, and much more! Appreciation is key at our property and we pride ourselves in honoring our team!"

    —Janine Paredes, Doubletree by Hilton Claremont

  • "We celebrate every month with an Team Member luncheon for all Team Members and go over all success for the month. We celebrate an Team Member of the month and that month's birthdays! The Team Member of the month gets a plaque and $25 gift card! We play games from bingo to trivia, and winners get $5 gift cards!"

    —Crystal Prell, Hampton Inn Indianapolis NE Castleton

  • "For the month of March, the Beverly Hilton Culinary departments were recognized for their hard work and excellent production of delectable food! We held an AM and PM celebration for our cooks/chefs who cook for all hotel events including the Golden Globes! They are a great team and we wouldn't be able to achieve success with out each and every one of them! Thank you Team!"

    —Kelly Brien, The Beverly Hilton

  • "For successful completion of year end and strong performance during last quarter of the year, I rewarded my Cluster team with coffee mugs! In addition, we celebrate the current Cluster Finance Meeting with a joint Dinner in a local brewery. In April we will participate in Indoor minigolf competition "Glow in the dark" and finalise the evening with a nice dinner!"

    —Claus Nachtwey, Hilton Cologne/ Hilton Bonn

  • "The best way we use it is that we always ask the team how they want to be recognized when they perform, and we go ahead with that keeping in mind the policies and other conditions. What we do is we do team building activities on monthly basis where teams get together to celebrate our success stories and their achievement. We extend our full support to give a gift as per their preference which has low cost and gives a smile on their faces."

    —Satish Kumar, Hilton Ras Al Khaimah Resort & Spa



  • "We have a week planned for the Finance Department:

    • We have arranged with the kitchen to prepare welcome snacks for every day of the week and plan to have take away coffee cups with elastic bands and quotes attached stating the value of each Team Member to the team.
    • We plan to engage the other departments to show them that the finance department is fun and exciting and at the same time drives the hotel from the back office.
    • Everyday of the week we plan to invite other departments to the finance department to take part in a squats programme from 09:00-09:10 to promote wellness.
    • Monday - Address by the GM & #howwelldoyouknowme this game designed by a group of Team Members gives clues as to certain characteristics of a Team Member and the other Team Members have to guess which Team Member fits this description.
    • Tuesday - Activity to be confirmed
    • Wednesday - The weakest link HOD's we plan to have the game - the weakest link hosted by our beautiful Creditors clerk Zano who will play the weakest link - the questions based on Hilton's history and Finance related concepts with the HOD's
    • Thursday - We have designed a round robin pool tournament and paired Team Members who will compete each day of the week with the final to be played on Friday Morning.
    • Friday - the hotel purchased bicycles as part of an initiative for Ecomobility to encourage means of transport that reduces our carbon footprint. We plan to take a ride as the Finance team first thing in the morning. We are also planning a lunch trip off property that day as a team and will celebrate the value and uniqueness that each Team Member brings to our department and the overall value that the department brings to the hotel."

    —Saad Mukadam, Hilton Sandton

  • "During our F&B Recognition day Activity in month of February we invited all the Team in one place to recognize the effort of F&B team. Our cluster General Manager, Cluster Human Resources Director, and all the department Heads were present and give a hand for all the F&B Team. We organize different activities like coffee competition, cocktail competition, and blind tasting. All the participant received prizes. Our HR team and Engineering team Made a great present, using allrecycled materials. The team brought the present during the activity and handed it over to F&B Team. Great day and great fun for the F&B Team."

    —Hemayet Hossain, Hilton Dubai The Walk

  • "February was dedicated to the F&B department. To celebrate this team, which doesn't often have the time to participate in the events for Team Members, we created an event especially for them called The F&B Funny Experience! On February 21, a room was specially reserved for a tournament of WII and ping pong. There were drinks, sandwiches, cakes, music, and a sofa to feel relaxed. At the end of the day, the top three of the tournament won prizes. It was a very convivial moment, which included all the teams of the F & B department. The Team Members were very happy to have a special day for them!"

    —Cyrielle Meunier, Trianon Palace Versailles

  • "We had a really good time during the F&B Month:

    1. The morning's surprise: Our Breakfast Team got surprised in the morning with posters and sweats left on the back of kitchen during the night. Everybody loves surprises!
    2. Juices full of vital heart: each TM got very special juice from our General Manager.
    3. Run the quiz: We had a lot of fun during this activity. Each Team Member got a question asked by a CARE Committee Member, then the player went to next person whose surname received was from the previous. The fastest Team Member who answered correctly became the winner. It was a pleasure for all of us to see many smiling faces of running Team Members full of engagement.
    4. Wall of Fame."

    —Agnieszka Bilska, DoubleTree by Hilton Wroclaw

  • "February is the month to recognize the hard work of our Team Members from F&B Department: They will get served with recognition. All the Team Members from Hosts and Hostesses and Food Servers to Stewards, Chefs, and Banquet Team Members came up with exciting games and activities to celebrate the F&B week. They were given a time to relax and enjoy the day away from the guests and cutleries. Part of the activities were a sack race, lemon race, F&B sniper, and a Value Champion Games which helps the Team Members to remember the Curio Value by heart. Team Members from different departments also participated on all the activities they prepared. Even the HOD showed their support by playing the games. Our GM, Luca Crocco handed all the certificates to the winners of each games. The highlight and the most exciting game was the Black box challenge, with one participant from the F&B service and one participant from the chefs. The F&B service Team Member made to make the main course and the chef mixed the mocktails!"

    —Janel Andrada, AlRayyan Hotel Doha - Curio Collection by Hilton

  • "This year, we decided to use the Hilton Estore to help recognize our February Department of the Month: Food & Beverage. We got together the members of our Blue Energy Team Member Relations Committee as well as our EC (Executive Committee) to walk around the outlets, finding every Food & Beverage Team Member to say thank you for all their hard work. The hand out included the Hilton logo cups as well as an assortment of candy and a lottery scratch off! We hope we have a lucky lottery winner!"

    —Grace Kennedy, Hilton Chicago

  • "The very first Xixi Energy Station Food Festival was held on 23rd February. Before the opening, TMs of HR decorated the team canteen with a lot of posters and decorations to reflect the theme Spicy Sichuan. On the Sichuan Food Festival, several signature dishes were served, and each Team Member voted for their favorite dish. They really enjoyed themselves and praised the food a lot. More splendid moments will continue on the next Xixi Energy Station Food Festival: Korean & Japanese Cuisine Festival."

    —Toney Yang, Hilton Jinan South Hotel & Residences

  • "Mindy (our HR specialist) had her birthday, and she wasn't able to come in to see everyone that day. So, we brought the team to her! We all held up signs wishing her a happy birthday!"

    —Nicki Kelly, Hampton Inn & Suites by Hilton Madison

  • "For Food & Beverage month we had waffle & apron decorating competitions along with a hair fashion show where our team could use their creativity to depict Food & Beverage using their hair."

    —Genia Vanterpool, Charlotte University Research Park



  • "BE Moment-Instant Recognition at Hilton Beijing: Instant recognition for TMs whose names are mentioned in the guest letters or SALT feedback. Recognition od on the same day or the next day at the latest with BE, HOD, and 4D with small gift and certificate."

    —Stephanie Zhang, Hilton Beijing

  • "For the month of February, The Beverly Hilton Food and Beverage departments were recognized for their hard work and excellent customer service! We held a Pizza celebration in their honor, and it turned out to be a great success!"

    —Kelly Brien, The Beverly Hilton

  • "When ever we get a chance we recognize our team with gifts from unclaimed lost Property (brand New ones) along with Recognizing Certificate. Also, in one month we ran following campaigns within the department:

    • Best Pantry Champ for the Month.
    • Most names guest left a note in SALT review and TripAdviser.
    • Public area Champ for the Month."

    —Sujoy Mallik, Hilton Shillim Retreat and Spa

  • "For Food & Beverage Appreciation Week, we organized a luncheon for our Team Members. The team decided on what they wanted to eat, and we delivered! They sat down with our Director of Food & Beverage, General Manager, and Director of Human Resources. It was a busy day for our cooks, so our GM volunteered to look after the kitchen while our cooks enjoyed the luncheon with the rest of the team. Each Team Member received a personalized pen and stylus, which is useful for them during their jobs. Thank you F&B team!"

    —Rina Wada, Hilton Garden Inn Irvine/OC Airport

  • "The purpose of the Team Member and Best Trainee of Month Program is to recognize and reward Team Members for their outstanding performance, which amplifies Blue Energy in our guests, community, sustainability and team relationship. Two Team Members are selected each month. One is from Front of House and the other from Back of House. Team Member of the Month program covers all level 5 and below Team Members within Hilton Beijing.The Team Member of month winner will be voted in the HOD Meeting. TMs who receive the most votes will be the winner.Team Members of the month are presented 500 RMB and voucher for two persons for the Best Trainee."

    —Stephanie Zhang, Hilton Beijing

  • "For Engineering month we filled their office with balloons attached to custom cards with candy."

    —Matthew Nooner, Casa Marina

  • "Double Tree by Hilton Shenyang arranged a celebration party for the winner of the Spirit Award. All of the hotel management team congratulated the winner and Steve GM awarded a Hilton Worldwide certificate. The surprise call from a brand executive brought the party to a climax. All HODs are encouraged to recognize our outstanding TMs and share their outstanding deeds!"

    —Shirley Li, Double Tree by Hilton Shenyang

  • "We created a Daily Hero Recognition program which includes a Departmental Everyday Hero and a Management Everyday Hero. Everyday, we start our daily briefing with a three-minute recognition story on how a team or individual hero created heartfelt experiences for Guests, meaningful opportunities for Team Members, high value for Owners, or a positive impact in our communities. Then HOD brings a team or individual departmental hero to the management team morning briefing and shares the story every day according to the roster."

    —Vivian zheng, Hilton Foshan

  • "Every day at our managers daily F&B Briefing, we share experiences from the previous day and how we can say Thank You to our Team Members everyday."

    —Melville John, Conrad Cairo

  • "Every month we have Team Members vote for TM of the month in two categories: Front of the House and Heart of the House. These TMs are awarded in the Blue Hit, and their managers get to explain why that TM is the TM of the Month and express their gratitude to the winner! Besides, they get $100 and a Certificate of Recognition. We also reward de TM that has the most amount of positive mentions in SALT with a Certificate of Recognition and a prize."

    —Leyda Lopez, Hilton Panama

  • "At Hilton Dresden we select all Hilton Moments nominations (internal & external), positive comments about Team Members in social media, positive comments about Team Members in SALT, letters, faxes, email, etc. and track all comments where a Team Member is mentioned by name. At the end of every month we make a list of how many comments every Team Member received during that month, and every Team Member who has at least three gets a certificate from the GM including a shopping voucher! This is very much appreciated by the Team Members and motivates to high performance."

    —Andrea Hanschmann, Hilton Dresden

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EVERYTHING STARTS WITH A PLAN
Use the calendar to map out your 2016 recognition initiatives and keep track of
important Team Member milestones like birthdays and service anniversaries.